24-Hour Support PromiseAll our products come with a 1-year warranty and return/exchange policy. If you encounter any issues with product quality or usage, please feel free to contact us. Our customer service team will respond and resolve your concern within 24 hours.Easy to Use and Clean: This ear wax removal tool camera is designed specifically for your ears, featuring a Q-shaped scoop and replaceable silicone tips to safeguard your ear canal; The IP67 waterproof lens is simple to cleanjust rinse or wipe; Do not submerge the entire otoscope in waterSmart Visual App: Easily connect via WiFi and Bluetooth to our App, compatible with iOS and Android; See real-time images of your ear, and capture or save photos and videos for easy sharing and tracking of changes in your ear healthPortable and Long-Lasting: Lightweight and easy to carry, this ear cleaner features a built-in 230mAh rechargeable battery, providing 70 minutes of use when fully charged; Tips: Follow the charging instructions in the manual to prevent overcharging/discharge; avoid exposure to direct sunlight or near fire1296P HD Vision: The ear wax removal features a 1296P HD camera and 6 adjustable lights that brighten and clarify tiny details; The 360wide-angle view and zoom smoothly explore and magnify every corner of the ear; The ear camera is also great for examining details in teeth, nose, and facial areaslike having a mini-exploration right at home!